1. No returns on shipped product
Due to the nature of research-grade compounds, we do not accept returns once a product has shipped. Cold-chain integrity, batch traceability, and regulatory compliance require this policy.
2. Damage-in-transit exception
If your order arrives damaged, contact
support@aurevrabio.com within
48 hours of delivery with photographic documentation of the damaged packaging and product. We will either replace the affected items or refund the affected line at our discretion.
3. Misshipment
If we ship the wrong product, contact
support@aurevrabio.com within
7 days of delivery. We will arrange replacement shipment at no additional charge.
4. Cancellations
Orders that have not yet entered the fulfillment process may be cancelled by emailing
support@aurevrabio.com. Once fulfillment has begun, cancellation is not possible.
5. European Union 14-day cooling-off
Customers in the European Union have the statutory right to cancel an order within 14 days of receipt, provided the product is unopened and in its original packaging. The buyer is responsible for return shipping costs.
6. Refund processing
Approved refunds are issued to the original payment method within 10 business days of approval. Your bank may take additional time to post the credit.