Question 1

What does "Research Use Only" (RUO) mean?

Accepted Answer

All Aurevra Bio compounds are supplied exclusively for laboratory research, analytical testing, and educational purposes. They are not intended for human or veterinary use, are not evaluated by the FDA for safety or efficacy, and are not approved to diagnose, treat, cure, or prevent any disease.

Question 2

Who can order from Aurevra Bio?

Accepted Answer

Qualified researchers and research institutions. At registration and again at checkout, you acknowledge that you are acquiring the product strictly for laboratory research and that you will not administer, sell, or transfer it for human or veterinary use.

Question 3

Do you provide dosing or usage protocols?

Accepted Answer

No. We do not provide human dosing instructions, usage protocols, or efficacy claims of any kind. Our product pages describe compound identity, purity, format, and storage — not application.

Question 4

Do you provide a Certificate of Analysis (COA)?

Accepted Answer

Yes — Certificates of Analysis are available upon request. Email support@aurevrabio.com with the compound name or your order number and we typically respond within one business day. See our Quality Standards page for what a COA includes.

Question 5

What purity standard do you test to?

Accepted Answer

Our standard is ≥98% purity, verified by HPLC (High-Performance Liquid Chromatography). Each batch is tested and the COA for that batch reports the actual measured result.

Question 6

How do I read a Certificate of Analysis?

Accepted Answer

A COA reports compound identity (name, CAS number, molecular formula), HPLC purity percentage, batch number, and testing methodology. See our Research Library article, "What a Certificate of Analysis actually tells you," for a full walkthrough.

Question 7

How are orders shipped?

Accepted Answer

All orders ship cold-chain with insulated packaging and gel ice packs. For transit windows exceeding 48 hours or shipments during high-temperature months, dry ice is used. Outer packaging is discreet and carries no Aurevra Bio branding.

Question 8

How should I store my compounds on arrival?

Accepted Answer

Lyophilized powders should be moved to −20°C storage promptly for long-term stability, or 4°C for short-term use (up to 4 weeks). Reconstituted material should be used within its stated stability window. See individual product pages for compound-specific storage guidance.

Question 9

Do you ship internationally?

Accepted Answer

We currently ship within the United States. Contact support@aurevrabio.com for questions about specific jurisdictions.

Question 10

What is your return policy?

Accepted Answer

Due to the nature of research-grade compounds, we do not accept returns once an order has shipped, with the exception of damage in transit or misshipment. See our Refund & Return Policy for the full terms and reporting windows.

Question 11

My order arrived damaged — what do I do?

Accepted Answer

Contact support@aurevrabio.com within 48 hours of delivery with photographic documentation of the damaged packaging and product. We will replace or refund the affected items.

Question 12

How can I track my order?

Accepted Answer

A tracking number is emailed as soon as your order ships. You can also view order status from your account at any time.

Everything researchers ask us first.

Research Use Only

Documentation & Quality

Shipping & Storage

Orders & Returns

Everything researchers ask us first.

Research Use Only

Documentation & Quality

Shipping & Storage

Orders & Returns